Posted Position Title Senior Service Manager

Job Number	1892500
Business	GE Oil & Gas
Business Segment	Oil & Gas
About Us	GE Oil & Gas is a world leader in advanced technologies and services with 43,000 employees in more than 100 countries supporting customers across the industry—from extraction to transportation to end use. Our unrelenting commitment to the environment, health and safety, quality and integrity defines us: it’s The Way We Work.We develop smart solutions for our customers across the oil and gas value chain delivering the innovation, customized service solutions, training programs and technology that helps them to maximize their efficiency, productivity and equipment reliability. We partner with our customers to develop their next generation workforce; help them to fully benefit from the megatrends of natural gas, the growth of subsea and hard-to-reach reserves and the revolution in asset health management.
Career Level	Experienced
Function	Services
Function Segment	Field Services
Location(s) Where Opening Is Available	United Kingdom
City	Aberdeen
Postal Code	AB23 8GD
Relocation Expenses	No
Role Summary/Purpose	The Senior Service Manager (Drilling Services) demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.
Essential Responsibilities	Participate in development and lead the execution of the Services growth strategy  Responsible for building strong long-term relationships with specific customers within the region  Lead complete field resource management efforts  Support all O&M operational processes  Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for region  Provide the operational leadership needed to drive profitable service growth  Responsible for overall business management duties for assigned Field Service Engineers  Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required  Lead efforts to ensure customer service excellence for assigned customers  Lead service engineering to accomplish effective support of region customer service objectives  Manage cost control, quality, and operations-oriented customer communications  Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices  Participate and lead business Six Sigma process  Interface regularly with the Services Product Line Leader to review the progress of regional growth initiatives and participate in the development of new service offerings.
Qualifications/Requirements	Bachelor’s degree from an accredited university or college  Strong experience in international Field Services  Strong experience of management or supervision of field services  Willingness and ability to travel within assigned region. "
Desired Characteristics	Bachelor’s degree in Engineering or physical science is preferred  Six Sigma training is preferred  Strong business acumen and commercial savvy  Ability to manage effectively in a dynamic and fast-paced environment  Strong customer service mindset  Effective team contributor and member  Ability to energize teams through inclusiveness and connection with people  Working knowledge of contract terms and conditions  Familiarity with project labor and material quoting tools  Ability to build trust by respecting the ideas and contributions of everyone  Strong oral and written communication skills  Strong interpersonal and leadership skills.