Date: Dec 31, 2013
Location: United Kingdom-Greater London
Senior Client Manager - Retail-13014368
Description
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more
We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
This role will be responsible for managing all aspects of the American Express’ merchant relationship with a number of our largest retail customers within the managed merchant base. This high-profile role is responsible for maintaining and growing business by managing a portfolio of multiple accounts that will enhance American Express’s position as a key business partner and as an industry expert to deliver value to the retail industry as a whole. Key elements of this role include strengthening the business relationship with merchants and addressing complex financial, contractual and operational issues. The role is responsible for:
- Driving increased discount revenues via a combination of increased Amex business volumes and tight control over discount rates.
- working closely with the customer to ensure all trading locations are warmly accepting Amex Cards, and maximising the number of merchant locations seeing transactions.
- Driving up merchant satisfaction levels via constant emphasis of the value of the relationship, and proactively identifying and solving for areas of potential dissatisfaction within the relationship, in partnership with the relevant internal teams.
- Ensuring compliance with all risk, legal and compliance policies. The individual will need to develop an in-depth understanding of the retail industry, marketplace and clients, through excellent relationship management skills. They must demonstrate the ability to negotiate and influence client decisions and develop and execute strategic account plans linked to customer priorities and strategies. They must be effective in differentiating the American Express value and build relationships for the long term with keen focus on retaining clients on a profitable basis.
Core responsibilities:
- Maintain and build the day to day relationships between American Express and a portfolio of key accounts in the retail sector. Deepen existing relationships, and build new ones, to identify new opportunities and maximise customer satisfaction across the whole spectrum of the relationship.
- Renegotiate commercial agreements that maintain or grow Amex profit margins, drive increased business volumes, and grow merchant satisfaction, ensuring that they are signed in line with all American Express processes and policies.
- Develop and implement broad-based and targeted marketing campaigns that deliver incremental spend to the customer and value to the Cardmember, working in close partnership with marketing teams.
- Work closely with World Service teams to ensure the highest quality of servicing is maintained, and all technical and financial issues are resolved quickly and efficiently.
- Build awareness and knowledge of American Express capabilities and assets to identify opportunities for the merchant to benefit, either through increased sales or decreased costs.
- Work closely with all American Express business units, supporting existing initiatives and identifying / driving new network business opportunities.
Qualifications
We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.
Required Qualifications and Experience:
- Excellent relationship management skills and a strong track record in managing complex, key account portfolios, influencing key decision makers at every level of the customer’s organisation.
- Experience of managing the negotiation process with clients from beginning to conclusion.
- Innovative ‘can do’ approach to work and naturally resilient nature.
- Able to identify key customer objectives and be able to translate financial data and other information into strategies that will deliver against these objectives, and those of American Express.
- Ability to develop and grow business relationships, at all levels, using strong influencing and project management skills and operate effectively in fast-moving and rapidly changing matrix environments.
- Desire to ensure that customer’s needs are clearly understood and appropriate solutions are developed and implemented in a timely manner.
- Strong analytical and strategic thinking abilities together with experience of using complex data analysis.
- Ability to develop and present in-depth financial models at senior level together with the ability to handle complex objections in a positive and constructive manner.
- Knowledge of the Retail industry would be an advantage.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or +44 (0)116 2421776
Job: Sales
Primary Location: United Kingdom-Greater London
Schedule: Full-time
Job Segments: Retail, Data Analyst, Credit, Sales, Relationship Manager, Data, Finance, Customer Service
Description
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more
We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
This role will be responsible for managing all aspects of the American Express’ merchant relationship with a number of our largest retail customers within the managed merchant base. This high-profile role is responsible for maintaining and growing business by managing a portfolio of multiple accounts that will enhance American Express’s position as a key business partner and as an industry expert to deliver value to the retail industry as a whole. Key elements of this role include strengthening the business relationship with merchants and addressing complex financial, contractual and operational issues. The role is responsible for:
- Driving increased discount revenues via a combination of increased Amex business volumes and tight control over discount rates.
- working closely with the customer to ensure all trading locations are warmly accepting Amex Cards, and maximising the number of merchant locations seeing transactions.
- Driving up merchant satisfaction levels via constant emphasis of the value of the relationship, and proactively identifying and solving for areas of potential dissatisfaction within the relationship, in partnership with the relevant internal teams.
- Ensuring compliance with all risk, legal and compliance policies. The individual will need to develop an in-depth understanding of the retail industry, marketplace and clients, through excellent relationship management skills. They must demonstrate the ability to negotiate and influence client decisions and develop and execute strategic account plans linked to customer priorities and strategies. They must be effective in differentiating the American Express value and build relationships for the long term with keen focus on retaining clients on a profitable basis.
Core responsibilities:
- Maintain and build the day to day relationships between American Express and a portfolio of key accounts in the retail sector. Deepen existing relationships, and build new ones, to identify new opportunities and maximise customer satisfaction across the whole spectrum of the relationship.
- Renegotiate commercial agreements that maintain or grow Amex profit margins, drive increased business volumes, and grow merchant satisfaction, ensuring that they are signed in line with all American Express processes and policies.
- Develop and implement broad-based and targeted marketing campaigns that deliver incremental spend to the customer and value to the Cardmember, working in close partnership with marketing teams.
- Work closely with World Service teams to ensure the highest quality of servicing is maintained, and all technical and financial issues are resolved quickly and efficiently.
- Build awareness and knowledge of American Express capabilities and assets to identify opportunities for the merchant to benefit, either through increased sales or decreased costs.
- Work closely with all American Express business units, supporting existing initiatives and identifying / driving new network business opportunities.
Qualifications
We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.
Required Qualifications and Experience:
- Excellent relationship management skills and a strong track record in managing complex, key account portfolios, influencing key decision makers at every level of the customer’s organisation.
- Experience of managing the negotiation process with clients from beginning to conclusion.
- Innovative ‘can do’ approach to work and naturally resilient nature.
- Able to identify key customer objectives and be able to translate financial data and other information into strategies that will deliver against these objectives, and those of American Express.
- Ability to develop and grow business relationships, at all levels, using strong influencing and project management skills and operate effectively in fast-moving and rapidly changing matrix environments.
- Desire to ensure that customer’s needs are clearly understood and appropriate solutions are developed and implemented in a timely manner.
- Strong analytical and strategic thinking abilities together with experience of using complex data analysis.
- Ability to develop and present in-depth financial models at senior level together with the ability to handle complex objections in a positive and constructive manner.
- Knowledge of the Retail industry would be an advantage.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or +44 (0)116 2421776
Job: Sales
Primary Location: United Kingdom-Greater London
Schedule: Full-time
Job Segments: Retail, Data Analyst, Credit, Sales, Relationship Manager, Data, Finance, Customer Service
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