Job Purpose:
Provide appropriate
support and assistance to Citi IPB sales teams by managing /
implementing the administration processes associated with ensuring
timely execution of submitted transactions.
Assist the team of
Relationship Managers in client management and liaison (particularly in
case of language skills requirements), providing high levels of service
to create the ideal environment for all client service sales
interaction.
In certain circumstances manage non-target market book of clients with the objective of upgrading or exiting relationship.
Job Background/context:
Citi International
Personal Bank is the preferred centre in EMEA for the provision of
International Expatriate Banking and International Wealth Management for
clients who wish to hold a proportion of their wealth outside the
country they reside in.
This role provides daily
support to the sales teams and ensures world class service is delivered
to clients through standard operating processes across (but not limited
to): account opening; account maintenance including fund transfers, time
deposit transactions and card initiation and replacement; brokerage and
other investment ticket creation (and if appropriate checking).
Solid reporting line is to the Service Manager.
The business of Offshore
Investments & Banking is heavily regulated, for good reason, and all
activities to attain objectives must be carried out in accordance with
both internal and external regulations and controls.
Key Responsibilities:
Provide sales
administration support to teams of Senior Relationship Managers (SRMs)
and Relationship Managers (RMs), delivering the highest quality of
service in relation to all client banking needs:
-
Time deposit transactions
-
Fund and portfolio transfers
-
Provide clients with banking information and other general non investment related activities
-
Addition or change of personal details
-
Handling and processing
of new account documentation in coordination with SRMs / RMs who are
solely responsible of the completeness and sanity of the Account opening
documentation before handing over to Operations
Provide sales
administration support to teams of Senior Relationship Managers (SRMs)
and Relationship Managers (RMs), delivering the highest quality of
service in relation to all client investment needs:
-
Completing trade tickets
-
Confirm with client as and when required per guidelines
-
Complete transfer of funds to Product providers
-
Accurate record keeping and assistance in providing and maintaining records
-
Brokerage support
As the market interface
dictates, ensure timely completion of account opening for prospects
including checking of content, validity of documentation and processing
through to Operations.
Assist SRMs and RMs for
their timely completion of account openings for prospects and dictate
any deficiencies to RMs / SRMs before account opening documents to send
to Operations.
Assist SRMs / RMs in the
provision and maintenance of excellent Know Your Client (KYC) records,
help and coordinate with SRMs / RMs disposing of exceptions as they
arise, ensuring that accurate and up to date client information is held
in the Bank’s systems
Coordinate with SRMs /
RMs following up and completion of Control and/or Compliance issues to
support the sales teams as required
Ensure all Credit requirements are within approved guidelines - margin calls, top-ups, internal transfers etc
Liaise with other
departments to ensure the timely delivery of business critical documents
(Marketing, Finance, Compliance, OPS etc)
When required (in certain
circumstances) handle non-target market client base, as directed by
Support & Service Head in conjunction with Service Manager and
relevant Sales Heads, with objective of either upgrading or exiting the
relationship in line with corporate vision.
Service Officers who are
working in HUBs (service centres) i.e. Dubai, Bahrain, Abu Dhabi /
Israel will also have additional responsibilities in terms of operations
and front end sales staff support like supporting RM/SRM on
documentation gathering on account opening, assistance provided on EDD
and KYC preparation , meeting the clients / join the RMs/SRMs for
clienst meetings if/ when required, providing support to onshore
RMs/SRMs on updating trackers and other tasks where feasible as agreed
by Service Manager and Service and Support Head. Final decision should
be in agreement with Relationship Service Director.
Development Value:
As this role covers a
variety of grades it is suitable for a variety of entry levels to the
Citi IPB sales area. It could offer a first time role to recent
graduates as well as offer a career move for someone already working in
financial services in any number of areas and background. Opportunities
exist to develop skills that would see development first of all within
the Service & Control area and leave a choice of routes to follow
either within or without Citi IPB.
Gaining experience of the
processes surrounding international financial services provision as
well as dealing with clients would provide ideal preparation for moving
into a more sales orientated role or maturing through service and
operational development to take on greater responsibility. Whilst
working in this area, the incumbents would be given the opportunity and
be encouraged to sit professional examinations to prepare for future
career.
Future roles hereafter could be Service Manager, Relationship Manager as well as other roles in other units
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