Date: Mar 6, 2014
Location: Brighton, EAST SUSSEX, GB
Specialist of Account Development - Spanish speaking (9 Month Contract)-14003424
Description
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
This is a Spanish speaking telephone based Account Management role focused on driving growth within a defined group of existing customers/clients remotely across the key European B2B Mid-Market sectors. This is achieved through a consultative servicing and selling approach to ensure maximum account penetration and new opportunity identification. Through predominately “triggered” calling campaigns you will need to quickly develop an in-depth understanding of our client’s needs (market competition, issues impacting customer’s’ businesses etc.) and seek opportunities to retain business, nurture and cultivate existing client relationships in order to grow and expand the core business and Non T&E opportunities whilst always looking to enhance client advocacy in all dealings through their lifecycle with us. The role is a Regulated one. This position is a 9 months contract for maternity cover.
Principal Accountabilities:
- Identify and influence decision-makers to create profitable partnerships, deliver consultative problem-solving solutions to clients, and conduct periodic account reviews whilst maintaining accurate records of client interactions.
- Maintain strong “customer listening” and consultative skills to assist you in positioning and expanding the overall MM Corporate Card value proposition, resulting in customer satisfaction.
- Proactively address problems that arise during regular work activities; solve problems or ensure they are solved by appropriate others.
- Develop an in-depth understanding of the market whose clients you manage (market competition, issues impacting customers’ businesses etc.).
Critical Challenges:
- Demonstrated ability to organize and work on own while maintaining strong productivity
- Achieving targets/goals
- Develop strong effective relationship building with key business partners and own peers
- Day-to-day management of client issue resolution, and operations linkages
- Ability to prioritise activities whilst working in a high pressure, fast paced environment.
Qualifications
The successful candidate must demonstrate the following skills:
- Excellent time management skills
- Ability to prioritise and work under pressure
- Excellent verbal and written communication skills
- Proven relationship management skills
- Demonstrate self-motivation and results focused
- Proven problem solving and analytical skills
- Aptitude to continually learn new skills
- Change Management skills; able to adapt in an ever-changing environment
- Strong customer and colleague focus
- Proven consultative and communication skills suited to the B2B segment
- Fluent in Spanish; oral and written
- Previous experience in an Account Management or Sales role required.
This position will require interaction with existing customers at all levels including Senior levels – CFO and Procurement Director as well as working internally with key business channels, such as Corporate World Services, Finance, Risk, Underwriting, Marketing and the wider Loyalty teams.
Critical Competencies:
- Problem solving and decision making
- Driving towards results
- Creating innovative solutions
- Meeting and exceeding customer expectations
- Collaborating and influencing others.
We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or +44 (0)116 2421776.
Job: Sales
Primary Location: United Kingdom-East Sussex-Brighton
Schedule: Full-time
Job Segments: Underwriter, Business Development, Credit, Procurement, Bilingual, Insurance, Sales, Finance, Operations
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Description
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
This is a Spanish speaking telephone based Account Management role focused on driving growth within a defined group of existing customers/clients remotely across the key European B2B Mid-Market sectors. This is achieved through a consultative servicing and selling approach to ensure maximum account penetration and new opportunity identification. Through predominately “triggered” calling campaigns you will need to quickly develop an in-depth understanding of our client’s needs (market competition, issues impacting customer’s’ businesses etc.) and seek opportunities to retain business, nurture and cultivate existing client relationships in order to grow and expand the core business and Non T&E opportunities whilst always looking to enhance client advocacy in all dealings through their lifecycle with us. The role is a Regulated one. This position is a 9 months contract for maternity cover.
Principal Accountabilities:
- Identify and influence decision-makers to create profitable partnerships, deliver consultative problem-solving solutions to clients, and conduct periodic account reviews whilst maintaining accurate records of client interactions.
- Maintain strong “customer listening” and consultative skills to assist you in positioning and expanding the overall MM Corporate Card value proposition, resulting in customer satisfaction.
- Proactively address problems that arise during regular work activities; solve problems or ensure they are solved by appropriate others.
- Develop an in-depth understanding of the market whose clients you manage (market competition, issues impacting customers’ businesses etc.).
Critical Challenges:
- Demonstrated ability to organize and work on own while maintaining strong productivity
- Achieving targets/goals
- Develop strong effective relationship building with key business partners and own peers
- Day-to-day management of client issue resolution, and operations linkages
- Ability to prioritise activities whilst working in a high pressure, fast paced environment.
Qualifications
The successful candidate must demonstrate the following skills:
- Excellent time management skills
- Ability to prioritise and work under pressure
- Excellent verbal and written communication skills
- Proven relationship management skills
- Demonstrate self-motivation and results focused
- Proven problem solving and analytical skills
- Aptitude to continually learn new skills
- Change Management skills; able to adapt in an ever-changing environment
- Strong customer and colleague focus
- Proven consultative and communication skills suited to the B2B segment
- Fluent in Spanish; oral and written
- Previous experience in an Account Management or Sales role required.
This position will require interaction with existing customers at all levels including Senior levels – CFO and Procurement Director as well as working internally with key business channels, such as Corporate World Services, Finance, Risk, Underwriting, Marketing and the wider Loyalty teams.
Critical Competencies:
- Problem solving and decision making
- Driving towards results
- Creating innovative solutions
- Meeting and exceeding customer expectations
- Collaborating and influencing others.
We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or +44 (0)116 2421776.
Job: Sales
Primary Location: United Kingdom-East Sussex-Brighton
Schedule: Full-time
Job Segments: Underwriter, Business Development, Credit, Procurement, Bilingual, Insurance, Sales, Finance, Operations
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