Job Description EMEIA FSO Advisory Learning & Development Officer - Permanent - EMEIA - LON0052L

GB-England-London

Job Summary

The Learning & development Officer (LDO) supports the management and deployment of EMEIA FSO Advisory learning activities, including the core curriculum, sub service line technical training and locally driven learning initiatives. The role will help to promote a truly continuous learning culture within the firm and enable the delivery of a consistent, high quality learning experience for learners.

 

Key Responsibilities

Participate in Area Learning network

• Actively participate in area network of Learning & Development officers that focuses on the following:
• Area service line curricula and deployment plans
• Non-technical firm wide learning
• Knowledge of available firm wide and vended content
• Instructor training and firmwide programs
• Learning policies, standards, processes and tools
• Development of communications with L&D country and sub area hosts including class forecasts and schedules

 

Class deployment and monitoring

• Take the outline requirements for course deployment and collaborate with the Learning Administrator in the GSS team to draft projected dates, locations and an estimate of the number of classes and attendees for sign off by the Learning Development Consultant (LDC).
• Work with LDC to complete timely Learning Administration System (LAS) course/class submissions and any relevant required supporting documentation.
• Where required, approve list of nominated individuals for learning events for relevance
• Approve class notifications, logistical details, pre-work etc. for learners and instructors
• Review event location (on-site or external venue) and any related social activities for approval by LDC
• Monitor completion of all class deployment tasks, complete allocated tasks within Service Level Agreements (SLAs) and to expected standards and report on progress, escalating any issues to the LDC.

 

Deployment activities

Pre event

• Prepare, when required, course materials and stationery, and liaise with venue to ensure materials are in place on time.
• Support LDC with any pre-event queries and activities
• On-site support
• When required, provide on-site support for facilitators to set up the training room, organize participants and resolve any issues; some limited European travel may be required
• Post event
• Complete post event administration required by Global Shared Services (GSS) e.g. sign in sheets
• Review completed evaluation reports provided by GSS for accuracy. Analyse to identify trends and areas for improvement. Work with LDC to implement changes required.

 

Other duties

Additional duties as required, to be defined locally by the Team Leader or LDCs

  

Skills

• Strong ability to work effectively as part of a team
• Good written and verbal communication skills
• High attention to detail
• Well-developed ability to multitask, picking up allocated task and drive forward on own initiative
• Capable of demonstrating flexibility in their approach to tasks and an ability to complete tasks to time and quality measures set
• Ability to propose and implement solutions to challenges met and be resilient to ensure tasks are completed

 

Experience

• Previous experience of working within a professional services environment
• Past experience of working within a learning function in an administrative role
• Project team member and event management experience

 

Who we are

 

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.