Posted Position Title Core Operations Administrator

Job Number	1871442
Business	GE Capital
Business Segment	Capital - International
About Us	GE Capital EMEA is one of the region’s largest commercial and consumer lenders with over $80 billion in assets, 19,000 employees, more than five million customers and operations in 19 countries. For businesses, particularly small and mid-market firms, GE Capital EMEA provides a range of specialised financial products and services including receivables financing, distribution finance, acquisition finance and commercial loans and leases to support customer needs. And, thanks to GE’s 130+ years’ experience in energy, aviation, healthcare and media industries, we know how to make business assets work harder. In addition, GE Capital EMEA serves millions of consumers through its award-winning retail banks in the Czech Republic, Hungary, Nordics, Poland and Switzerland. GE Capital EMEA also includes Mubadala GE Capital PJSC, the commercial finance joint venture between GE and Mubadala, based in Abu Dhabi, which is focused on commercial investments around the world with a particular emphasis on the Middle East. As part of GE Capital EMEA, GE Capital UK enables customers to efficiently and successfully run and manage their operations every day, providing finance to almost 40,000 UK businesses and keeping some 46,000 drivers on the road. With major offices in Bristol, Manchester and in the London area, GE Capital UK is a leading provider of specialist finance, providing a wide range of solutions including invoice finance, inventory finance, ABL, cross border finance, leveraged finance, equipment leasing, vendor finance and fleet management. GE Capital Direct, part of GE Capital UK, is our new online savings bank. GE Capital Direct offers a real alternative to the high street banks, offering UK savers a simple way to save supported with first class customer service. GE is committed to diversity. We aim to employ the brightest minds in the world to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles - people like you … Connect with us! GE Capital provides all the latest news and career opportunities directly to you via Twitter @GEEuropeCareers or on LinkedIn at GE Capital Careers UK. You can also find out what it's like to work with us in this video - Youtube
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Administration and Support
Location(s) Where Opening Is Available	United Kingdom
City	Reigate
Postal Code	RH2 7RT
Relocation Expenses	No
Role Summary/Purpose	The position is responsible for acting as key contact person to the CDF Operations outsourced Team, ensuring all day to day outsourced processing activities are processed in a timely & accurate manner. Additionally act as interface between the Outsourced Team & wider CDF European Teams in regards to query resolution and performance monitoring. Be able to act as back up for all OPS processing tasks.
Essential Responsibilities	Main tasks and responsibilities are:  To ensure timely & accurate processing by the outsourced Team of all incoming manual cash  To ensure the timely and accurate reconciliation of all cash (electronic & manual) between the Operating system & bank statements  To perform daily & monthly audits of the outsourced cash Team to ensure critical Cash performance standards are met, able to identify training gaps/needs, escalate & close accordingly  To cover all cash activities as when required  To keep on top of managing all workflow requests (query resolution)  To act as a Subject Matter Expert on all cash processing related tasks, and be seen as such by the outsourced team and the wider CDF business  To proactively engage daily and directly with the outsourced team to ensure timely and accurate completion of tasks and to ensure the overall success of the entire Operations team  To build a sense of team spirit between the CDF organization and the outsourced team  To act as the interface between the outsourced team and any external customers  To act as the interface between the outsourced team and any internal customers where issues arise  To identify process improvements and take responsibility for implementing these ideas to enhance performance and productivity  To participate to all daily, weekly & monthly reporting calls with the outsourced Team – be able to identify progress made, training gaps & implement training plans to close any gaps  To ensure all processes are supported by fully up to date documentation, including process maps, procedures, and policy documents & ensure these are adhered to by all OPS staff undertaking cash activities  To ensure all processes are at all times compliant  To act as back up for the Core Operations Administrator (Invoicing & Funding) as when required (holiday & sickness coverage)  To understand & be able to perform the key tasks of the Strategic Operations Administrator, so as to provide back up for when the Strategic Operations Administrator is away.  To provide back up for Customer Set Ups in the operating system (Vendor, Dealer, Rates & Terms)   To provide support & act as key “go to” person for any Operational audits for booking, funding & cash apps tasks
Qualifications/Requirements	 A strong working knowledge of AIMS (preferred) and a track record for being regarded as an SME on the system  A working knowledge of the Microsoft Office package  An ability to proactively engage with, coach, and develop the core skills of, the outsourced team  An ability to work independently and as a wider team member with minimal supervision  Able to display a positive attitude and flexible approach to assigned tasks with a desire to learn new things.  Attention to detail, problem solving attitude, strong organizational skills, improvement mindset, proactive in identifying improvement opportunities  An ability to make decisions within the agreed boundaries with minimal supervision  Ability to communicate effectively with internal and external customers – a strong team player  Ability to work under time constraints  Financial Services background  Experience of cash allocations, dispute and query resolution
Desired Characteristics	 Other languages in addition to English (French, German)