Posted Position Title Portfolio Account Manager (maternity cover)

Job Number	1883493
Business	GE Capital
Business Segment	Capital - EMEA
About Us	GE is committed to diversity. We aim to employ the brightest minds in the world to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles - people like you … Connect with us! GE Capital provides all the latest news and career opportunities directly to you via Twitter @GEEuropeCareers or on LinkedIn at GE Capital Careers UK. You can also find out what it's like to work with us in this video - Youtube
Career Level	Experienced
Function	Risk Management
Function Segment	Portfolio Management
Location(s) Where Opening Is Available	United Kingdom
Relocation Expenses	No
Role Summary/Purpose	The Portfolio Account Manager (AM) reports directly to the Portfolio Manager. The primary function is to minimize losses whilst maximizing Vendor utilisation & Dealer service through effective management of assigned Dealer Portfolio. The AM will work with the CDF Underwriters, the Commercial team and Operations to ensure the smooth delivery of Risk Controls and Customer Service in accordance with CDF SOP’s & Procedures.
Essential Responsibilities	In accordance with the laid down metrics and SOP’s the AM will action: - PCS work queues by promptly addressing deficiencies to minimize the need for management intervention - Returned payments and various internal reports to CDF to ensure security remains in tact - Manage delinquent accounts (normally) up to the point of repossession - Rejected invoices, both those received through EDI and manual processing, to ensure maximum volume processed - Pending approvals/overline and increased credit line requests to ensure maximum volume processed - Credit and customer payment queries to ensure dealer accounts remain fully reconciled - Workflows to ensure compliance, dealer accounts are fully reconciled and maximum volume is processed - Complaints to ensure the customer is treated fairly - My Learning tasks promptly to ensure practice and compliance is current Ensure effective Risk Controls are in place by: • Pro-actively managing their portfolio’s to ensure dealer credit lines are open for business • Ensuring a seamless handover/receipt of accounts between AM and Portfolio Control • Delivering where appropriate limit increases through Siebel to the Risk Team. • Completing tasks set by the Risk management. In addition the AM will: • Support Commercial with ad hoc reporting/tasks as required • Assist with the checking/approval of Vendor/dealer Rates & Terms • Take ownership for their Portfolio of the GE Complaints process • Help to drive & implement system & process improvements/simplification • Support cross functional training and best practice • Proactively work on BCP related issues. • Perform other Business Projects when required.
Qualifications/Requirements	Must clearly exhibit and embrace all 5 Growth Values. External Focus: Defines success through the customer’s eyes; In tune with industry dynamics…sees around corners. Goes above and beyond to ensure customer satisfaction. Builds strong relationships with customers both internal and external. Communicates proactively and in a timely manner. Clear thinker: Seeks simple solutions to complex problems…decisive; Focus…communicates clear + consistent priorities. Able to work autonomously with minimal supervision, can manage multiple priorities. Has the ability to spot process improvements and has a passion to redesign, implement and gain buy in Imagination: Generates new and creative ideas…open to change; Resourceful…displays courage & tenacity. Inclusiveness: Teamwork…respects other’s ideas + contributions; Creates excitement and drives engagement. Able to coach individuals to share experience, gain ideas and implement within the team. Expertise: Domain depth…credibility built from experience; Continuously develops self…loves learning, and proactively seeks opportunities to gain and use knowledge
Desired Characteristics	• Good interpersonal & organisational skills. • A proven track record in being able to work closely in a large team, X functionally, with Vendors Dealers and External Advisors. • A strong background of Service Provision & treating the customer fairly. • Strong Risk Controls. • Strong time and proven project management skills to ensure adherence to transaction driven deadlines with the capacity to bring change. • The individual will be a self-starter capable of managing their own workload and operating in a large team in the UK. The right individual will demonstrate pro-active solution driven thinking. Involvement in cross-functional activities including Commercial, underwriting and process improvement projects.