Posted Position Title Technical Contract Manager (TCM)

Job Number	1895146
Business	GE Power & Water
Business Segment	PW-PGS Power Generation Services
About Us	GE provides customers with abroad array of power generation, energy delivery and water process technologies to solve their challenges locally. Power & Water works in all areas of the energy industry including renewable resources such as wind and solar; biogas and alternative fuels; and coal, oil, natural gas and nuclear energy. The business also develops advanced technologies to help solve the world's most complex challenges related to water availability and quality. Numerous products are qualified under ecomagination, GE's commitment to providing innovative solutions that maximize resources, drive efficiencies and help make the world work better. At GE, developing people is embedded in our culture and integral to our growth. Headquartered in Schenectady, N.Y. GE has been operating in the UK since the 1930s. Today our 18,000 employees serve the energy, oil & gas, healthcare, aerospace and financial industries. We have a strong and continuing commitment to the UK economy, having invested £13bn in our British businesses since 2001. From our 60 major locations, including 25 world-class manufacturing and R&D facilities, we deliver high-tech innovative solutions to the global marketplace. Our locations include London, Aberdeen, Amersham, Cardiff, Cheltenham, Leicester, Nailsea and Southampton.
Career Level	Experienced
Function	Services
Function Segment	Project Management
Location(s) Where Opening Is Available	United Kingdom
City	Bracknell
Postal Code	RG12 1PU
Relocation Expenses	No
Role Summary/Purpose	The TCM, reporting in country to the Fleet Manager/Country Manager with a dotted line to the Service Manager will lead discussions with the customer to agree outage planning and complete as per the recommendation in Outage Excellence. The TCM will be responsible for the customer communication at site level and support customers with technical specification clarification.
Essential Responsibilities	Outage Management Lead outage/call out preparation process and outage progress, site communication (manage Outage readiness through PGS/FSP portal; manage CBM, Policy 6, Departure; consolidate, review and pre-approve Outage reports from FE). Chief all discussions with the customer to define scope and manage outage planning as per Outage Excellence milestones. Review all outage cost addressed in the contract according with Policy 6.0 and provide inputs to the Central Contract Manager to comply with the P6 process. GE EHS and Quality champion in front of the Customer. Contribute to standard scope outages project management, owning overall customer to Field Service interface. Consider customer BOP maintenance activities on the outage scope and evaluate interactions with power train. Operational Operational contact point for the Customer at site level Monitor complete plant (power train + BOP) flexibility, reliability & performance providing improvement recommendations to customers. Benchmark customers plant operation against O&M Fleet Best Practices to provide improvement recommendations for maximizing plant reliability, flexibility and performance. Work closely with customer to drive site ORAP metrics above fleet technology average Responsibility of parts/repair process Drive the reduction in Callout charges by investigating issues. Assist Customer to efficiently store GE Inventory and maintain Physical Inventory history and capital parts pedigree. Ensure events are properly recorded in ORAP to allow site & fleet analysis. Technical Support Customer for any technical spec clarification/request Coordinate with internal engineering to drive proper and timely solutions. Provide intelligence to the NPI, Val Pack and Fleet manager teams on a sites technical requirements and shortfalls. Facilitate RCA's onsite technical incidents and follow-up corrective actions determined. Work directly with the Customer and internally within GE to promote improvements that will benefit the customer on Output, Heat rate, Efficiency, Fast Start, Emissions Control, Availability & Reliability. Finance and Customer Management Operational contact point for the Customer at site level. Own and develop Customer communication at site level based on Fleet Mgr. Inputs. Support MR with technical inputs. Develop technical relationship with customer. Assist customer on GE technical training recommendations.
Qualifications/Requirements	Technical background (Engineering university degree or FE experience) Strong customer-service orientation and ability to communicate effectively with a range of stakeholders. Excellent command of oral and written English, all other European languages would be an advantage Demonstrate pro-active issue resolution Exhibit EHS and Quality focus. Proficiency with computer tools and software Relevant experience Candidates must have authorization to work within the EU. Six Sigma certified
Desired Characteristics	Sales experience with direct customer interface Field services experience Strong business / financial skills Familiar with power plant software tools (historian, PI, ORAP, toolbox….) Familiar with Computerized Maintenance Management system & Maintenance Planning and strategies Familiar with Permit to Work systems. Experience interfacing with customers in a demanding environment