Receptionist - Cambridge - 27.5 hours per week - CAM00068

Job Description 

GB-England-Cambridge

The role of the Receptionist is to provide the highest levels of customer care and service to all clients, partners and all EY employees in line with agreed service level agreements and procedures. We aim to make the client’s first impression a positive and lasting one.

To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk

To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation.

To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.

To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.

To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required.

To report any maintenance issues requiring attention in the reception and client suite area’s.

Work a 27.5hr week, monday to friday 9am - 3pm.  Occasional holiday and sick cover will mean hours of 8am - 4pm.

 

RESPONSIBILITIES:

To maintain an organised and tidy work area – this is to include the front desk, seating area, meeting rooms.

To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded

To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion.

To ensure that waiting visitors are kept informed of any delays and to ensure client comfort

To replenish meeting rooms, as required, with pads, pens and pencils.

To ensure that all required hospitality is served promptly and to the highest standards.

To ensure all audio visual equipment is working and provide support when required

To collate all reception and hospitality statistics and forward to the head receptionst on a weekly basis

To maintain appropriate stationery stocks in the reception area

 

Health and Safety:

To always work in a safe manner and report any hazards to H&S..

To follow all Health and Safety instructions as directed by the Head Receptionist.

To attend all statutory Health and Safety training

To liaise with the trained first aider if a visitor should fall ill or have an accident and ensure all the relevant paperwork is completed for Ernst & Young.

 

Security

To report incidents to security.

To ensure all procedures are followed for recording EY staff visiting from another office in the UK or an overseas office.

 

Environmental

Support Ernst & Young’s environmental initiative

Ensure best practice for waste and energy savings are followed

 

General

Fully support the implementation and ongoing requirements of REFM's ISO standards. Ensure all areas of REFM are compliant with it's policies and procedures, and where appropriate, actively contribute to REFM's continuous improvement programme.

  

Immaculate grooming and personal hygiene is essential

Ability to communicate effectively both verbally and in writing is essential

Computer literacy skills – Intermediate Excel, ability to work with formula’s, Word and Outlook / Lotus Notes

Must have sound numerical skills

Ability to operate calmly under pressure

Strong customer focus

Able to demonstrate a professional and organised approach to the role

Logical thinker, able to spot errors and resolve queries

Able to deal with interruptions, work to deadlines and prioritise

Strong relationship skills – able to build and maintain rapport with guests

Able to multi task and be flexible

Enthusiastic, committed and determined

Sense of humour and an eye for detail

Striving to improve the service offered with proactive approach to service delivery and client satisfaction

Previous experience of working in a professional/corporate environment

Previous experience of working within a supervisory or junior management role

Previous experience of customer service environment essential

Ability to work independently and as part of a team

Previous experience as a Receptionist is essential

 

Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.