Job : Metro Trainer (London) (62241)

Req ID 62241 

Posted 01/13/2014 

Regional Office 

United Kingdom - UK London - 

Corporate Office (51100) - Team/Department (2) -

Full-Time - Regional Office - Team Member - United KingdomClose Date: 01/25/2014

Job Description Print Preview

 

SUMMARY:
The Metro Trainer will cover multiple stores within a set Metro Area (London). This position will be responsible for the scheduling, implementation and facilitation of the New Member Induction at Regional and store level, plus the necessary department specific training for relevant positions.  The Metro Trainer will contribute to the ongoing growth and development of Team Members in regard to customer service, product knowledge, operational and retail essentials, food safety, health and safety, retention, and career development. The position will report into the Regional TMS team but act as ongoing liaison and communication between regional and store level leadership. Responsibilities include, but are not limited to, informing Team Members of available training, promoting, scheduling and tracking training, facilitating training and orientation programs, following up on department training and providing feedback to Regional Team Member Services. The Metro Trainer ensures that Team Members’ store level training needs are met by remaining current on store’s new hire status and ensuring department level training is occurring with a qualified trainer.

DUTIES and QUALIFICATIONS

1. Schedules, organises, and conducts New Hire induction at regional and store level.
2. Partners with regional and store/team leadership to remain current on new hire status and training needs.
3. Distributes any required training packets to Team Members and department trainers.
4. Adapts training focus to enhance department level training.
5. Remains current in, and ensures understanding of, department level training programs.
6. Orients and helps train transfers and newly promoted members of leadership.
7. Partners with Store Team Leaders to ensure each department has sufficient qualified trainers.
8. Partners with Team Leaders in assessing team training requirements.
9. Schedules, organises and distributes monthly/quarterly training calendar.
10. Maintains Team Member training files. Conducts training audits as needed.
11. Ensures compliance with all training initiatives.
12. Evaluates participants after each session.
13. Serves as a role model for the Team Member/Team Leader standards.
14. Attends store, team, and Team Leader meetings, and Regional Training meetings as scheduled and dictated by business needs.
15. Helps Team Members to understand their training options.
16. Maintains a training resource library.
17. Follows up on department training.
18. Schedules training sites/locations, and refreshments. Ensures appropriate supplies.
19. Promotes regional training initiatives and schedules TMs to attend.
20. Successfully completes Regional Train the Trainer Certification class.
21. Attends training skills class/meetings with Regional Training Coordinator.
22. Reports store training status to Regional Training Coordinator.
23. Supports new store openings/mass induction.
24. Coordinates and facilitates Team Member training – including (but not limited to)

• Product Knowledge
• Good Organics – introductory class to prepare new hires for department specific version
• Safety Basics – in preparation for department safety training
• Health & Safety/Food Safety – introductory class to prepare new hires for department specific training
• Customer Service
• Communications
• Equipment training
• How to participate in a group interview
• Core Values
• Effective Selling
• Stress Management
• Conflict Management
• Balancing a Budget – Stretching Your Pay check
• ESOL
• Store Financials – What sales numbers mean & how TM actions impact

Performs other duties as assigned by Regional TMS in conjunction with store leadership.

MUST HAVE/BE

1. Must have excellent follow-through skills, strong attention to detail, and a clear and direct leadership style
2. Ability to follow instructions and established procedures.
3. Assist in conducting learning needs analysis, session design and development, learning assessments and evaluation of training
4. Be proactively accessible and responsive to all team members, using a variety of methods, including physical availability on the floor, bulletin boards, payroll attachments, and notices.
5. Able to work effectively with STL/TLs/PRS/Dept. trainers/Regional training to ensure regional and store’s training needs are met.
6. Must be able to understand and generate training related reports.
7. Superior communication skills, both written and oral.
8. Must be highly organised, and able to work independently while remaining available to all Team Members.
9. Ability to prioritise and multi task
10. Must be able to use computer, including Word, and Excel software to a high standard.
11. Ability to understand and adapt to Team Members’ training needs.
12. Superior spelling skills and ability to perform simple math operations (addition, subtraction, multiplication, and division).
13. Must take a creative and analytical approach to problem-solving.
14. Excellent interpersonal skills and ability to communicate effectively with other Team Members and leadership.
15. Strong facilitation skills – able to keep participants focused on training objectives
16. Understanding of store and department operations.
17. Ability to delegate tasks and follow up.
18. Provide timely and helpful feedback.
19. Effectively listening skills to ensure understanding of material.
20. Provide feedback to Key Stakeholders
21. Recording results from training

WHO WE ARE

• Austin, Texas-based Whole Foods Market (NASDAQ: WFM) is the leading natural and organic food retailer, and one of the most vibrant lifestyle brands in the country.
• We have been named one of the “100 Best Companies to Work For” in America by FORTUNE magazine for 15 consecutive years.
• Our company's motto, “Whole Foods, Whole People, Whole Planet™” captures its mission to ensure customer satisfaction and health, Team Member excellence and happiness, enhanced shareholder and supplier partner value, community support and environmental improvement.
• With $12.9 billion in sales last year, 367 stores, and more than seven million customer visits each week, Whole Foods Market is dedicated to providing communities with fresh, healthy, natural and organic food.
• We are an always-evolving, experimental lifestyle retailer with a goal of reaching 1,000 stores.