Accelerate
your career as you help reinvent the value and impact of information
for business everywhere. At EMC, we are leading customers on their
journey to cloud computing by enabling them to store, manage, protect
and analyze their information assets in a more agile, trusted and
cost-effective way. If you are passionate about technology and want to
be part of the information management revolution, join more than 50,000+
EMCers around the world who are leading the journey to the cloud.
EMC's
delivery teams provide guidance, fully integrated technology solutions,
technical leadership and strategic direction to our customers. As part
of EMC's world-class delivery organization, you will gain valuable
skills, along with career growth and development opportunities,
including training and certifications in the latest technologies.
Provides
custom integration implementation support on EMC products involving
software, at the customer site, including pre-site inspection, initial
installation, implementation, customization, integration and outline
orientation for the customer. Assists Customer Service in product
implementation services. Works closely with EMC Sales, Customer Service,
Project Managers and other PS personnel, Corporate Technical Support
and the customer to ensure a smooth implementation and transition from
start-up to integration/production mode. Demonstrates strong
interpersonal skills with EMC sales, PS and external customers. Capable
of working with minimum supervision in the performance of assigned
tasks.
Supports and reports to engagement Project
Manager while assigned to active customer engagements. Advises Project
Manager on Level of Effort required to perform assigned software
implementations. Regularly communicates status of project and all
applicable customer issues to the Project Manager. Performs according to
established safety standards. Reports unsafe situations and recommends
improvements. Prepares, maintains and submits activity/progress reports
and time recording/management reports in accordance with published
procedures. Keeps Program Managers and Project Managers informed of
activities, alerting of any issues promptly. Provides updates to EMC
case tracking system and or other technical applications for Software
implementation and Problem Reporting/Resolution. Completes
end-of-project reports.
Tracks, maintains and reports
any travel and expense activities which are re-billable to the customer
based on the engagement's Statement of Work. Seeks advice or assistance
from PS management and/or CS Technical Support as required during
difficult customer situations. Works in conjunction with EMC CS
colleagues to ensure effective resolution of technical issues
encountered during implementations. Installs EMC software products in a
Mainframe and/or Open Systems hardware environment. Performs complex
and/or extended-stay software implementations per the specifications in
the Statement of Work, Scope document, Architecture Design Document or
Project Manager direction.
Successfully manages
relations with Customers utilizing negotiation and influencing skills to
acquire the internal and external resources necessary for optimal
results. May occasionally be called upon to act as a back up to the
Project Manager or to provide team technical leadership on specific
implementations. May be required to support and instruct less
experienced co-workers, through classroom training sessions or
on-the-job mentoring. Represents EMC in a professional manner to
customers, EMC Partners and other EMC personnel at all times.
Trains
customer personnel when authorized by PS Management May be required to
coordinate the necessary resources within EMC to resolve issues or
problems. May be required to support Program Managers, Project Managers
and Solutions Architects in developing Scopes of Work and Project Plans.
May also occasionally support other activities as necessary. Provides
assistance to EMC technical teams in the development of custom solutions
and implementation preparation. EMC Proven Professional Certification
desired.
he role may have one of the additional sets of "specialty" responsibilities as required by the hiring manager
PPLICATIONS
Oracle * Solid understanding of Oracle Database (multiple versions) and
RAC. * Possesses knowledge of products, tools, services, messages and
content associated with Oracle solutions. * Solid understanding of
replication technologies. * Oracle DB Admin certification required
Microsoft Exchange * Four to six years experience with Microsoft
Exchange 20xx technology. * Solid knowledge/experience of Microsoft
Windows and Exchange consolidations & migrations. * Understanding of
replication technologies required. * MCSE, MCSA, MCP, MCTS
certification required SAP * Understanding of SAP applications, SAP
NetWeaver, BASIS administration, and SAP infrastructure. * Possesses
knowledge of products, tools, services, messages and content associated
with SAP solutions. SQL & Sharepoint * Understanding of SQL Server +
SharePoint technologies. * Solid knowledge/experience of Microsoft
Windows and SQL Server + SharePoint consolidations & migrations. *
Solid understanding of replication technologies required.
Virtualization
* Focused on supporting customer initiatives in the Virtualization,
Network Convergence, and Cloud Enablement markets. * Extensive and
comprehensive knowledge of networking media, protocols and vendor
portfolios. * Experienced working knowledge of multiple server
architectures, distributed systems and platform operating systems. *
Experienced working knowledge of Data Center Design characteristics
including, but not limited to, power, cooling, racking, cabling,
operations, and security. * Recognized expert in one of the following
VMWare portfolio or Microsoft Hyper-V or Citrix virtualization
architectures. * Extensive UNIX or Linux knowledge including system
administration, network administration, debugging and troubleshooting is
required.
Converged Networking * Focused on supporting
customer initiatives in the Virtualization, Network Convergence, and
Cloud Enablement markets. * Extensive and comprehensive knowledge of
networking media, protocols and vendor portfolios. * A minimum of 3
years of domain experience in the networking industry as integration
engineer. * Extensive knowledge of Ethernet, TCP/IP, ATM, and Routing
Protocols is required * Knowledge of Fibre Channel internals and
architectures and knowledge of complementary storage products along with
FCoE is desirable. * Extensive UNIX or Linux knowledge including system
administration, network administration, debugging and troubleshooting
is required.
Proficiency in Unix Shell Scripting
Proficiency in Pearl scripting
Proficiency in Powershell
Proficiency in hardware, software and/or operating systems environments specifically Windows and Unix
Organizational skills.
Customer focused.
Problem solving skills.
Ability to work in a team environment.
Ability to work in a team environment.
Interpersonal skills.
When
you choose EMC, you join a diverse world of innovative thought leaders.
At our core is a commitment to workplace diversity, the sustainability
of our planet, and community corporate involvement. We offer highly
competitive salaries, bonus programs, world-class benefits, and
unparalleled growth and development opportunities-all to create a
compelling and rewarding work environment.
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