Partner Support Rep PRM Theatre Lead

Job Location: Cork, Ireland

Reporting to the Partner Support Center Team Lead, this role is vital in terms of providing support to EMC partners in a Variety of areas. The EMEA Partner Support Center (PSC-EMEA) is a single point of contact for pre- and post-sales support to EMC Partners. Specifically the PRM Theatre lead is responsible for representing EMEA at a global level in terms of taking into account EMCs Channel Strategy, local business requirements & identifying ways to improve efficiency and the partner experience through the enhancement of our PRM tool.

Duties and responsibilities:

• Work with key stakeholders and management to identify processes that can be streamlined taking into account EMCs Overall Business Strategy.




• Understand PRM enhancements, justification & value, prioritize based on this.




• Provide feedback, input & suggestions on behalf of EMEA to the wider team.




• Look for gaps in terms of existing process & investigate ways to leverage our tools to make an improvement e.g. GAF Process, Lead Optimization etc.




• Act as a face to the business to work with wider teams such as BTG to implement changes.




• Work closely Salesforce Competency Center to ensure alignment between CRM and PRM.




• Looking at ways to scale Salesforce in terms of what is happening in business operations e.g. case functionality.




• Looking at ways to make enhancements to improve the partner experience.




• Optimize SFDC utilization: Support IT roadmap planning; Set Channel Priorities & IT requirements; Drive globally consistent processes.




• Support strategic channel priorities – Support ongoing channel business priorities; provide theater specific input, drive operational processes.




• Use skills to successfully negotiate and resolve conflicts which may arise.




• Strive to meet published service level agreements, with balanced response times – due diligence and fast response.




• Work within the Partner Sales Support team to provide additional support to our channel community.




• Must be available to cover end of quarter deadlines.




• Collaborate with other internal functions to ensure best in industry partner experience




• Drive and Implement PSC Operations processes, this includes Contract Management, Partner Sales Support, Partner Orders and RSA Operations.




• Use skills to successfully negotiate and resolve conflicts which may arise.

Knowledge

• Understand EMC Overall Business Strategy.




• Broader understanding of channel business.




• Knowledge and experience in Channel Sales Support essential.




• Proficiency in all business systems to include Channel Express (CXP), Direct Express (DXP), Salesforce (SFDC) and ERP systems.




• Ability to work on own initiative within a cross cultural team.

• Experience in system enhancements desirable.




• Good understanding of Channel hierarch and Territory Assignment.

Job ID: 112138BR

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