Posted Position Title Customer Service Team Leader

Job Number	1923232
Business	GE Oil & Gas
Business Segment	Oil & Gas
About Us	GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works.GE Oil and Gas is a world leader in advanced technologies and services with 43,000 employees in more than 100 countries supporting customers across the industry—from extraction to transportation to end use. Our unrelenting commitment to the environment, health and safety, quality and integrity defines us: it’s The Way We Work. We develop smart solutions for our customers across the oil and gas value chain delivering the innovation, customized service solutions, training programs and technology that helps them to maximize their efficiency, productivity and equipment reliability. We partner with our customers to develop their next generation workforce; help them to fully benefit from the megatrends of natural gas, the growth of subsea and hard-to-reach reserves and the revolution in asset health management.
Posted Position Title	Customer Service Team Leader
Career Level	Experienced
Function	Services
Function Segment	Fulfillment Operations
Location(s) Where Opening Is Available	United Kingdom
City	Aberdeen
Postal Code	AB23 8GD
Relocation Expenses	No
Role Summary/Purpose	To act as the primary interface between the customer and Oil & Gas product teams in support of on-going operational projects; responsible for providing high level operational forecast to be used in the planning of the teams work plans, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning.
Essential Responsibilities	Be responsible for overall management and execution of the team Act as a main interface between the customer and GE teams with great visibility inside and outside the company Coordinate with different departments involved in the operational activities Play a proactive role in problems identification and resolution during the pre-planning by highlighting potential areas of concern and promptly driving other departments in solving issues, which may affect the execution Develop and maintain operational schedules Assure timely resolution of customer issues
Qualifications/Requirements	Proven engineering background preferably in the Oil & Gas Industry Proven experience in a project management role. Knowledge of GE product lines (SC&P,SSWE & SSPE ) Proven leadership skills and ability to effectively manage a matrix team / organization. Prior project management experience Sense of urgency in dealing with issues and tasks Exceptional oral and written communication skills Strong interpersonal and leaderships skills Strong organizational and analytical skills
Desired Characteristics	Degree in Mechanical Engineering or equivalent. Work as a field service engineer highly advantageous Team player with professional/positive personal presence Communication skills - Should able to communicate effectively with customers in all types of media Facilitation skills – able to refer to appropriate internal expert in order to resolve client problem Financial/ commercial awareness – Understanding of financial information Technical skills - Ability to provide technical support & solutions to clients Flexibility to work extended hours as circumstances dictates

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