Client Services Associate, MarkitSERV

• Company

  Markit

• Location

  UK-London

• Remuneration

  Competitive

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  04-Nov-2013

• eFC Ref no

  1291367

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Position summary MarkitSERV is looking for a self-driven individual with great problem solving and analytical skills. The open position is within our Client Service group and the successful candidate will be responsible for supporting our clients and their use of MarkitSERV services.

Department overview:
MarkitSERV Client Services provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products. The Client Services group works closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.
The duties and responsibilities of the position include:

• Develop and maintain strong client relationships and a thorough understanding of MarkitSERV products and services
• Monitor client query queues, diagnose and resolve any resulting trade exceptions or errors by working alongside other departments to provide resolution in a timely manner
• Log and respond to clients’ requests by providing detailed analysis and feedback whilst retaining ownership
• Participate in the testing of system enhancements
• Identify and track system issues
• Other ad hoc projects as they arise

Business competencies
Education and experience

• University graduate preferred
• Good financial services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired

Commercial awareness

• Knowledge of financial markets and OTC derivatives is a major plus

Management requirements

• Strong operations and customer service experience
• Develop value-added solutions to address customer needs
• Good time management skills
• Previous experience working with software systems and technology is preferable
• Power Point, Excel, Access, Word

Personal competencies
Personal impact

• Client Focused and able to inspire confidence
• Flexible and able to adapt to change
• Highly motivated and able to work independently and in a large team
• High level of accuracy

Communication

• Excellent interpersonal, written and verbal communication skills.

Teamwork

• Ability to work effectively in a very fast paced environment.
• As a member of a close knit, dynamic team, team skills are essential in this role. Assisting others, being able to be relied upon and in taking leadership where required