Graduate Support Specialist

Job ID SWG-0621146 Job type Full-time Regular Work country United Kingdom Position type Entry level Work city Belfast Posted 26-Nov-2013 Travel 10% travel annually Job area Software Development Business group IBM Software Group Job category Software Development & Support Business unit SecuritySys Job role Software Developer Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

IBM Belfast Labs is leading the charge in developing creative solutions to long-standing problems. Each of our software labs is a vital contributor to the pillars of our development philosophy of service oriented architecture (SOA). Together, we define innovation that truly matters. The IBM Belfast Software Labs are changing the way the world works. We have the global missions, world-class staff and leading edge technologies to propel you into a future that you create. We are seeking individuals for our Support Services division in our Belfast, Northern Ireland office. This position involves working with our customers, including some of the world’s top network and security experts. The candidate must be able to assist with advanced hardware, operating systems, tuning, scalability/performance, network integration issues and security incident analysis. Our support group is involved in all aspects of customer interactions from pre-sales deployment design to upgrading and support of existing customers. Since our product line is the center for all network traffic analysis and device logging, we require individuals who wish to be challenged technically by integrating our products with all major networking brand names. This position involves not only the regular support role but also assisting and mentoring team members through day to day technical leadership. Responsibilities: o Assist our customers in the deployment of Q1 Labs' solutions by providing planning, implementation, configuration, and optimization services around the world. o Provide technical engineering support, as part of our Technical Support Center, in order to resolve customer issues by performing diagnostics, performance optimization, security incident analysis, solution/partner recommendations, and product knowledge transfer o Perform proof of concept and validation of solutions and complex issue reproduction while interfacing with engineering, product management, and quality assurance teams o Work with customer account teams to ensure total customer satisfaction by representing our customers’ needs and requirements to product management and engineering o Build software tools and training materials to assist our customers in expanding their deployment and knowledge base o Design comprehensive security solutions to address a wide range of complexities, scales, and integration requirements o Interface with customers on an ongoing basis to identify problems and communicate progress and resolution while maintaining a high sense of urgency and timely escalation o Function as a key contributor to the knowledge management system technologies available to deliver state-of-the-art software. You'll be responsible for ensuring that company software components are expertly designed, tested, debugged, verified, and ready for integration into IBM's best-of-breed solutions that help organizations improve their business outcomes in the global marketplace.

Required Bachelor's Degree Passion for Customer Care : Acquired Successful in developing and maintaining customer relationships : Applied Experience in enterprise network infrastructure implementations : Applied Administration experience in Linux or UNIX Operating Systems : Acquired Knowledge of hardware and software concepts that relate to enterprise environments : Acquired Knowledge of network security tools and issues : Acquired Software programming skills in C/C++, Java, Perl or other shell scripting : Acquired Troubleshooting of software : Acquired English: Fluent

Preferred Master's Degree

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.