Posted Position Title Senior Field Service Engineer – ITCC - UK Based

Job Number	1864015
Business	GE Oil & Gas
Business Segment	Oil & Gas
About Us	GE’s Bently Nevada product line has been synonymous with machinery protection and condition monitoring for more than 50 years and is a leading global supplier of products and services for assessing and ensuring the mechanical and thermodynamic health of industrial equipment. The company maintains nearly 100 offices in the principal industrial centers of 43 countries, serving a broad base of more than 25,000 customers in industries from refineries and petrochemical plants to hydroelectric facilities and wind farms.GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. GE Oil & Gas is a world leader in advanced technologies and services with 37,000 employees in more than 100 countries supporting customers across the industry—from extraction to transportation to end use. Making the environment, health and safety, quality and integrity our highest priorities is The Way We Work. GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
Career Level	Experienced
Function	Services
Function Segment	Field Services
Location(s) Where Opening Is Available	United Kingdom
City	Birchwood, Warrington
Postal Code	WA3 6BX
Relocation Expenses	No
Role Summary/Purpose	The Senior Field Service Engineer - Integrated Turbines Compressor Controls will work closely with the Controls Solutions Service Manager to deliver Control Solutions turbine, compressor and mechanical field installations and retrofit applications across in the UK and NW Europe. In this role you will be responsible for customer based field service applications, service excellence and the successful execution of all projects across the project lifecycle to programme, budget, and quality and custo
Essential Responsibilities	To be a key member of an integrated Measurement and Control team for project installations to include commercial operations, project management and services. To define services scope, budget, deliverables and programme for the successful delivery of services project packages. To lead and take ownership from cradle to grave services project packages to agreed requirements and customer expectations and GE Quality Standards. To be responsible for the lead execution and delivery of retrofit and installation projects to include turbine solutions (Speetronic MkVI, Micronet, Atlas, and HMI Products), compressor solutions (Integrated Turbine Compressor Control) and mechanical solutions (high pressure servo upgrades, valve operators). To prepare quotes, scope of works and deliverables in support of sales bids and proposals. Plan, programme and schedule applications and services activities in line with customer expectations with clear and professional communications throughout Manage service activities and deliver to required timeframes and scope and assess performance. Review working practices to develop a more efficient and cost effective way of working. Identify and implement continuous improvement projects and initiatives to increase productivity to reduce costs. Timely completion of service reports on completion of project Through the execution of field service applications, identify Variable Cost Productivity (VCP) initiatives and projects that will improve efficiency, increase productivity, reduce costs and increase profitability. Act as a key team player and engage and motivate the team and ensure group productivity. Work within the team and co-ordinators/analysts to optimize capacity planning and minimise costs. To log all project data for each project within the financial management system to monitor costs, revenue and margin ensuring output meets targeted goals. Initiate invoicing process. Develop and implement metrics and tools to monitor services applications performance across all aspects of execution (Turnaround Times, Customer Satisfaction, Health & Safety). Review and analyse results and develop standard work practices across all stages of execution to ensure efficient and cost effective methods of working. Work with sales teams to identify product and service opportunities across the Control Solutions to drive profitable growth. Work with the engineering and technology teams to develop product and service applications excellence to support aftermarket product sales, installations and to meet the expectations of our customers. Participate in product leadership team planning and product line operational planning. Ensure Safety Policy adherence and ensure services are conducted in compliance with all EHS applicable regulations and employee and customer safety practices Develop training and best practice documentation to enable applications and services are delivered consistently and to the highest standards.
Qualifications/Requirements	Degree in Technical/ Electrical/ Mechanical or other relevant qualifications or experience Experience in undertaking field service installations for turbine, compressor and mechanical control solutions. Demonstrated experience in driving Control Solutions installations, services excellence and managing projects that involve customers, vendors and cross-functional teams. Demonstrated experience in managing all Stakeholders (internal and external). Must have excellence interpersonal skills Proven ability to deal with senior managers at all levels Demonstrated experience working in a customer and team-focused environment Demonstrated success in driving process improvement across the services and applications business Project success driving cross-business / functional teams to drive service excellence Demonstrated leadership, coaching, and team-building skills. Proven Financial Management skills Process re-design and proven change management experience Excellent verbal and written communication skills, including formal presentations Excellent analytical skills.
Desired Characteristics	Previous industrial field service experience Electronics/Mechanical trouble shooting skills. Hands on approach Computer skills – MS Office.