GE provides customers with abroad array of power generation, energy delivery and water process technologies to solve their
challenges locally. Power & Water works in all areas of the energy industry including renewable resources such as wind and
solar; biogas and alternative fuels; and coal, oil, natural gas and nuclear energy. The business also develops advanced
technologies to help solve the world's most complex challenges related to water availability and quality. Numerous products are
qualified under ecomagination, GE's commitment to providing innovative solutions that maximize resources, drive efficiencies
and help make the world work better. At GE, developing people is embedded in our culture and integral to our growth.
Headquartered in Schenectady, N.Y.
GE has been operating in the UK since the 1930s. Today our 18,000 employees serve the energy, oil & gas, healthcare,
aerospace and financial industries. We have a strong and continuing commitment to the UK economy, having invested £13bn in
our British businesses since 2001. From our 60 major locations,
including 25 world-class manufacturing and R&D facilities, we
deliver high-tech innovative solutions to the global marketplace. Our locations include London, Aberdeen, Amersham, Cardiff,
Cheltenham, Leicester, Nailsea and Southampton.
Experienced
Services
Project Management
United Kingdom
No
The TCM, reporting in country to the Fleet Manager/Country Manager with a dotted line to the Service Manager will lead
discussions with the customer to agree outage planning and complete
as per the recommendation in Outage Excellence. The TCM will be
responsible for the customer communication at site level and support
customers with technical specification clarification.
Outage Management
Lead outage/call out preparation process and outage progress, site communication (manage Outage readiness through
PGS/FSP portal; manage CBM, Policy 6, Departure; consolidate, review and pre-approve Outage reports from FE).
Chief all discussions with the customer to define scope and manage outage planning as per Outage Excellence milestones.
Review all outage cost addressed in the contract according with Policy 6.0 and provide inputs to the Central Contract
Manager to comply with the P6 process.
GE EHS and Quality champion in front of the Customer.
Contribute to standard scope outages project management, owning overall customer to Field Service interface.
Consider customer BOP maintenance activities on the outage scope and evaluate interactions with power train.
Operational
Operational contact point for the Customer at site level
Benchmark customers plant operation against O&M Fleet Best Practices to provide improvement recommendations for
maximizing plant reliability, flexibility and performance.
Work closely with customer to drive site ORAP metrics above fleet technology average
Responsibility of parts/repair process
Drive the reduction in Callout charges by investigating issues.
Assist Customer to efficiently store GE Inventory and maintain Physical Inventory history and capital parts pedigree.
Ensure events are properly recorded in ORAP to allow site & fleet analysis.
Technical
Support Customer for any technical spec clarification/request
Coordinate with internal engineering to drive proper and timely solutions.
Provide intelligence to the NPI, Val Pack and Fleet manager teams on a sites technical requirements and shortfalls.
Facilitate RCA's onsite technical incidents and follow-up corrective actions determined.
Work directly with the Customer and internally within GE to promote improvements that will benefit the customer on Output,
Heat rate, Efficiency, Fast Start, Emissions Control, Availability & Reliability.
Finance and Customer Management
Operational contact point for the Customer at site level.
Own and develop Customer communication at site level based on Fleet Mgr. Inputs.
Support MR with technical inputs.
Develop technical relationship with customer.
Assist customer on GE technical training recommendations.
Technical background (Engineering university degree or FE experience)
Strong customer-service orientation and ability to communicate effectively with a range of stakeholders.
Excellent command of oral and written English, all other European languages would be an advantage
Demonstrate pro-active issue resolution
Exhibit EHS and Quality focus.
Proficiency with computer tools and software
Relevant experience
Candidates must have authorization to work within the EU.
Six Sigma certified
Sales experience with direct customer interface
Field services experience
Strong business / financial skills
Familiar with power plant software tools (historian, PI, ORAP, toolbox….)
Familiar with Computerized Maintenance Management system & Maintenance Planning and strategies
Familiar with Permit to Work systems.
Experience interfacing with customers in a demanding environment
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