Process Engineering

• Company:  HSBC Bank plc
• Salary:  Competitive
• Location: London < England < United Kingdom
• Job Type: Permanent, Full time
• Posted on: 25 Nov 13

We are looking for a process improvement professional with experience of delivery process improvement projects ideally within an on-boarding environment.
The Client On-Boarding and Account Maintenance (COBAM) business’s vision is to be a best in class shared services organisation that is the centre of excellence for client onboarding, client due diligence and data management for Global Businesses.  Its core principles are:

• A valued business partner - Client service excellence and business delivery is at the heart of everything we do.
• Process excellence - Continuous improvement of our control and client service process is part of our organisational DNA.
• One team / one goal - We are one highly integrated / connected team all working towards a common goal.
• Transparent and Accountable - Our performance and our values are visible for all to see / understand.

COBAM’s services include:

• Client Facing Services - Client Liaison and Client Documentation Negotiation Services
• Client Due Diligence Services - KYC and Credit Services
• Data Management Services - Entity Data, Account Maintenance and SSI's

The overall objective of the role is to work with the COBAM Operational Teams to deliver greater efficiency, effectiveness and enhanced controls into the operational processes using Lean and Six Sigma skills to sustainably change the work of the operations
Role

• Deliver sustainable process improvements using  standard Lean and Six Sigma project methodologies
• Deliver process improvement projects within time and cost constraints agreed
• Develop and implement process improvement strategies – recommending new and innovative solutions where appropriate
• Evaluate current processes, provide and deliver recommendations for  improvements
• Optimize current processes to meet customer requirements (internal and external)
• Develop and maintain process related documents to the specified standards
• Deliver robust business cases for all changes and track the delivery of benefits once the project is delivered
• Work with multi-functional teams to achieve project goals
• Develop new processes for high efficiency and cost effectiveness including end-end management of the project as well as process design, development and implementation
• Work closely with the staff to select most appropriate process improvement techniques.
• Identify and manage other PE resources or resources from the operational teams to execute process improvement projects where appropriate.

Requirements

• Lean / Six Sigma Certified – Black Belt or minimum Green Belt
• Significant  process analysis and design experience
• Investment banking – on-boarding  (either operational or change based)

Salary:  Competitive