Posted Position Title Portfolio Account Administrator (maternity cover)

Job Number	1883493
Business	GE Capital
Business Segment	Capital - International
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Career Level	Experienced
Function	Risk Management
Function Segment	Portfolio Management
Location(s) Where Opening Is Available	United Kingdom
City	Reigate
Postal Code	RH2 7RT
Relocation Expenses	No
Role Summary/Purpose	The Portfolio Account Administrator (AA) reports directly to the Portfolio Manager. The primary purpose is to support the Account Manager (AM) team by completing administrative tasks associated with the account management function. The AA will work with the CDF Underwriters, the Commercial team and Operations to ensure the smooth delivery of Risk Controls and Customer Service in accordance with CDF SOP’s & Procedures. *This vacancy is open to cover maternity leave for up to 12 months
Essential Responsibilities	In accordance with the laid down SOP’s the AA will action: - Provide back up (holiday cover) to ensure AM work queues are promptly worked and account deficiencies addressed - Telephone collections activity - Producing bespoke customer reports - Supporting AM team in dealing with rejected invoices, pending approvals and obsolete approvals - Setting up CDF customers with on line functionality – COMS - Supporting AM’s in managing collateral exceptions - Credit and customer payment queries to ensure dealer accounts remain fully reconciled - Maintaining a record of current rates and terms by vendor - Workflows to ensure compliance, dealer accounts are fully reconciled and maximum volume is processed - Complaints to ensure the customer is treated fairly - My Learning tasks promptly to ensure practice and compliance is current Ensure effective Risk Controls are in place by: •Pro-actively supporting management of portfolio to ensure dealer credit lines are open for business •Completing tasks set by the Risk management. In addition: •Support Commercial with ad hoc reporting/tasks as required •Assist with the checking/approval of Vendor/dealer Rates & Terms •Help to drive & implement system & process improvements/simplification •Support cross functional training and best practice •Support other Business Projects when required.
Qualifications/Requirements	Must clearly exhibit and embrace all 5 Growth Values. External Focus: Defines success through the customer’s eyes; In tune with industry dynamics…sees around corners. Goes above and beyond to ensure customer satisfaction. Builds strong relationships with customers both internal and external. Communicates proactively and in a timely manner. Clear thinker: Seeks simple solutions to complex problems…decisive; Focus…communicates clear + consistent priorities. Able to work autonomously with minimal supervision, can manage multiple priorities. Has the ability to spot process improvements and has a passion to redesign, implement and gain buy in Imagination: Generates new and creative ideas…open to change; Resourceful…displays courage & tenacity. Inclusiveness: Teamwork…respects other’s ideas + contributions; Creates excitement and drives engagement. Able to coach individuals to share experience, gain ideas and implement within the team. Expertise: Domain depth…credibility built from experience; Continuously develops self…loves learning, and proactively seeks opportunities to gain and use knowledge
Desired Characteristics	•Good interpersonal & organisational skills. •A proven track record in being able to work closely in a large team, X functionally, with Vendors Dealers and External Advisors. •A strong background of Service Provision & treating the customer fairly. •Strong Risk Controls. •Strong time and proven project management skills to ensure adherence to transaction driven deadlines with the capacity to bring change. •The individual will be a self-starter capable of managing their own workload and operating in a large team in the UK. The right individual will demonstrate pro-active solution driven thinking. Involvement in cross-functional activities including Commercial, underwriting and process improvement projects.