The
aftermarket order manager will be responsible for managing Air
Filtration aftermarket filter and parts orders and will be the primary
point of contact for our customers during order execution. It is
critical that the candidate is comfortable with interacting with
customers from different regions and other team members from different
functions, in addition to having the problem solving skills to be able
to resolve customer issues.
Member of a team that manages backlog and owns post-order (OTR) communication with customer for aftermarket parts orders.
Responsible for reviewing new orders, booking onto the
Oracle ERP production system and providing customer order
acknowledgement.
Responsible for co-ordinating with internal production and
sourcing departments to ensure customer delivery dates and key
requirements are met.
Responsible for order data accuracy within ERP system
Responsible for collecting Proof of Delivery documentation to recognise revenue on order.
Representing department in weekly production meetings
Generating regular orders and sales reporting
Participate in cross functional projects
Contribute to efforts to optimize and refine our current processes
Support accounts receivables invoicing when required.
Positive, confident personality
Ability to work effectively in a small team
Exceptional organizational skills
Excellent written and verbal communication skills, including a good telephone manner
Prior knowledge of INCOTERMs and international shipping terms useful
Prior knowledge of Oracle system useful
Previous experience in an order management/ customer service role.
Strong candidate identified, Qualified candidates are encouraged to apply.
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