Title Help Desk Engineer - Pivotal IT

Job details	inShare

Location(s)	United Kingdom - London
Functional Area(s)	Administrative Services & Operations
Requisition ID	114458BR
	As a recognized leader in agile development, Pivotal Labs has been building high reliability software for over 20 years. We’re specialists in web and mobile application development, and are well known for building large-scale, complex web applications as well as apps for the iOS and Android platforms. Because we practice a highly disciplined form of agile development that leads to consistent, high quality, on-time delivery of software projects, our clients get a superior product in a shorter amount of time. We also built Pivotal Tracker, the agile project management and collaboration tool used by thousands of software developers worldwide.
Job Description	We are looking for an IT Support Engineer to augment our London office. We believe in sustainable pace and delivering quality results, and along the way we like to have fun and enjoy a great working atmosphere. This includes:  Ping pong tables in the office  Hot cooked breakfast provided every workday  Drinks and snacks available all day long  Flat structure, the power to make decisions, and no endless meetings The IT team manages Pivotal’s technology infrastructure so that our other employees can focus on what they were hired to do, using the software, hardware, and process IT provides. Our IT Support Engineers are the first line of support for our employees and clients. As an organization, we value personal communication over documentation, time over money, and good enough today over perfect next week. This is a position with widely varying day-to-day responsibilities. You will be receiving and triaging most or all of the email and walkup requests for support. You would solve problems using your own skill set, and when issues beyond your experience come up, you’ll work with a more senior member of the team, freeing our developers, designers, and business folks to concentrate on their work and our clients' needs. On any given day, you may be setting up a Mifi device for one of our execs, educating user on how to configure Dropbox, fixing a printer configuration, creating a VLAN, or unboxing and configuring a dozen new iMacs. Pivotal Labs is growing rapidly and there are many opportunities to take responsibility and expand your skill-set. Because of the wide range and high profile of this position, we’re looking for a compelling combination of technical and interpersonal skills.
Competencies	A year or more of technical helpdesk experience  Personable and presentable demeanor Demonstrated ability to collaborate effectively with on-site and remote co-workers and managers Demonstrated ability to communicate with people at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing Experience with some or all of OS X support and administration; Windows support and administration; networking; or consumer technology purchasing  A desire to advance your technical and communication skills as part of a highly skilled team A college degree is desirable but not required.                                         submit to job