Sr. Technical Writer

Job Location: Cork, Ireland

General summary:

Writes, edits, and revises documentation for product development, support services, and customer/end-user activities. Retrieves, organizes, analyzes and synthesizes basic subject matter and transforms it into easy-to-understand information for specific audiences. Employs various authoring and desktop publishing software tools to produce finished products for electronic publications and integrated online help systems. Works independently with limited direction. Responsible for updating and maintaining own project timelines. Responsible for developing or executing project plans and schedules. Contributes to the development and achievement of organizational goals and objectives.

Principal duties and responsibilities:

· Strong, dynamic individual that represents the organization on project teams and may perform technical project leadership roles, while fostering teamwork and collaborating within and across work groups.

· Anticipates issues and addresses proactively.

· Build relationships/networks outside of the technical publications department.

· Independently plans, coordinates, and executes documentation projects under very general direction.

· Participates in the design and development of documentation presentation, distribution systems, and existing processes, while also recommending solutions and improvements.

· Responsible for the creation and/or revision of hardware or software product documentation, which includes installation, operation and maintenance instructions and other technical publications such as technical advisories and release notes.

· Exerts sphere of influence outside of work group or department.

· Participates in peer reviews.

· May seek customer input and take responsibility for customer situations, (internal and external customers).

Education and experience:

· Bachelor’s degree.

· Five to eight years’ experience.

· Experience working as both an individual contributor and as part of a large team (both remote and local).

· Experience working as part of a geo-dispersed team preferable.

Other skills:

· Excellent communication skills (both written and verbal).

· Organizational skills.

· Strives for professional development.

· Problem solving skills.

· Analytical ability.

· Strong creativity and presentation skills.

· Time management skills.

· Clear understanding of business environment.

· Possesses strong product/technology/industry knowledge.

· Deep knowledge of job-associated software (Adobe FrameMaker, Illustrator, Microsoft Office Word, Visio, PowerPoint).

· Strong experience of using Information Mapping methodologies to create content.

· Knowledge/exposure to project lifecycles, content specifications, and creating/mapping process flow diagrams.

· Appreciation and understanding of project management methodologies (WBS, Daptiv, and process).

· Experience creating and managing the technical publication process lifecycle for technical content deliverables.

· Understanding of the business impact that the technical publications group has within the larger organization.

Job ID: 121647BR

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