Date: Jan 14, 2014
Location: United Kingdom
Regional Client Manager - Business Travel-13017509
Description
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
An in-depth understanding of clients’ key business drivers, their organizational and local cultures and their competitive position in the market place. The Client Manager must be able to ‘get under the skin’ of the clients they work with and understand their individual needs, motivations and ‘hot buttons’, in order to develop truly customer focused solutions.
Partner with clients’ in the assessment of goals and strategies in order to optimize performance across their programme. Identifying innovative solutions to enhance productivity & improve traveler/caller experience during service fulfillment through benchmarking across the client and reaching out to benchmark against other client solutions. Developing and executing initiatives that further penetrate accounts, increase efficiency and profitability, and promote innovative solutions for clients where possible beyond Air, Hotel, and Car.
The Client Manager will establish partnerships with key business support areas - Business Consulting (previously Advisory Services), Service Delivery Network and Product management, Global Supplier Relations, Finance, Contracting and the broader GCG team - in order to build a web of influence within the clients’ account.
Executing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
Leading project utilising project management and implementation skills to successfully deliver initiatives on time and on budget. Understand the marketplace and competitor products and services to highlight the value that distinguishes AXP products, and specifically leverage MI, benchmarking, and technology as critical drivers. Contributing to business planning, C-Level executive reviews quarterly and annual reviews, pricing strategies, ongoing P&L management, and business negotiations on rebids as required. Enhance the American Express value proposition through partnership, consultation, research, technology road mapping, optimizing online solutions, and overall programme development.
Qualifications
- Demonstrate strong understanding and knowledge of the Global Business Travel Market place, Service Delivery and Client Management. Have previous multinational/global client experience.
- Working knowledge of Business Travel Service Delivery technology/tools and processes.
Proven success in:
- Client management, consulting, or procurement positions.
- Developing services and solutions that increased clients’ efficiency and/or profitability.
- Developing and implementation of strategies, setting goals and building action plans.
- Innovative problem-solving abilities, decision making skills
- Proactively building and maintaining comprehensive networks, both internally and externally, to successfully navigate through client organizations.
Be able to demonstrate:
- Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions
- Strong prioritization, planning, communication and presentation skills.
- Good customer management experience – calm, affable, good influencing skills, isn’t afraid to challenge and push back
- Resilience and confidence to escalate appropriately to drive a solution.
- Ability to quickly learn, understand, and articulate key value proposition knowledge in a variety of contexts.
- Strong financial and business acumen required to communicate the Amex/Business Travel value proposition.
- Strong analytical mindset - Advanced software skills (MS Office) required.
- Strong understanding of the Global Business Travel marketplace and a thorough understanding of Service delivery frameworks & processes to provide innovative solutions and resolution.
- Flexibility in working hours due to:
1. Location the travel manger for EMEA being in the US (-7 GMT)
2. The demands/expectations of the client/industry and
3. Leading crisis management support when this occurs.
- Strong teamwork
Critical Challenges:
- As the primary Business Travel contact, the Client Manager’s key areas of focus are driving results through client partnership, negotiation and positively influencing key internal and external stakeholders and client decision makers through effective communication and strategic guidance.
- The Client Manager will demonstrate a balance between the customer needs and AXP profit protection and will work with the programme optimization manager to scrutinize performance metrics, in order to pinpoint workable opportunities based on themes and patterns.
- The Client Manager will work closely with functional business partners to close any gaps in quality or reporting accuracy.
- Skilled at managing and executing change, the Client Services Manager will also be able to recognize risks to the portfolio, identify appropriate action plans, and proactively coordinate mitigating action with respective Service Delivery leaders.
- Leadership of key projects
- Crisis management.
We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or +44 (0)116 2421776.
Job: Sales
Primary Location: United Kingdom
Schedule: Full-time
Job Segments: Regional Manager, Management Consulting, Manager, Credit, Travel, Management, Finance
Description
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
An in-depth understanding of clients’ key business drivers, their organizational and local cultures and their competitive position in the market place. The Client Manager must be able to ‘get under the skin’ of the clients they work with and understand their individual needs, motivations and ‘hot buttons’, in order to develop truly customer focused solutions.
Partner with clients’ in the assessment of goals and strategies in order to optimize performance across their programme. Identifying innovative solutions to enhance productivity & improve traveler/caller experience during service fulfillment through benchmarking across the client and reaching out to benchmark against other client solutions. Developing and executing initiatives that further penetrate accounts, increase efficiency and profitability, and promote innovative solutions for clients where possible beyond Air, Hotel, and Car.
The Client Manager will establish partnerships with key business support areas - Business Consulting (previously Advisory Services), Service Delivery Network and Product management, Global Supplier Relations, Finance, Contracting and the broader GCG team - in order to build a web of influence within the clients’ account.
Executing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
Leading project utilising project management and implementation skills to successfully deliver initiatives on time and on budget. Understand the marketplace and competitor products and services to highlight the value that distinguishes AXP products, and specifically leverage MI, benchmarking, and technology as critical drivers. Contributing to business planning, C-Level executive reviews quarterly and annual reviews, pricing strategies, ongoing P&L management, and business negotiations on rebids as required. Enhance the American Express value proposition through partnership, consultation, research, technology road mapping, optimizing online solutions, and overall programme development.
Qualifications
- Demonstrate strong understanding and knowledge of the Global Business Travel Market place, Service Delivery and Client Management. Have previous multinational/global client experience.
- Working knowledge of Business Travel Service Delivery technology/tools and processes.
Proven success in:
- Client management, consulting, or procurement positions.
- Developing services and solutions that increased clients’ efficiency and/or profitability.
- Developing and implementation of strategies, setting goals and building action plans.
- Innovative problem-solving abilities, decision making skills
- Proactively building and maintaining comprehensive networks, both internally and externally, to successfully navigate through client organizations.
Be able to demonstrate:
- Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions
- Strong prioritization, planning, communication and presentation skills.
- Good customer management experience – calm, affable, good influencing skills, isn’t afraid to challenge and push back
- Resilience and confidence to escalate appropriately to drive a solution.
- Ability to quickly learn, understand, and articulate key value proposition knowledge in a variety of contexts.
- Strong financial and business acumen required to communicate the Amex/Business Travel value proposition.
- Strong analytical mindset - Advanced software skills (MS Office) required.
- Strong understanding of the Global Business Travel marketplace and a thorough understanding of Service delivery frameworks & processes to provide innovative solutions and resolution.
- Flexibility in working hours due to:
1. Location the travel manger for EMEA being in the US (-7 GMT)
2. The demands/expectations of the client/industry and
3. Leading crisis management support when this occurs.
- Strong teamwork
Critical Challenges:
- As the primary Business Travel contact, the Client Manager’s key areas of focus are driving results through client partnership, negotiation and positively influencing key internal and external stakeholders and client decision makers through effective communication and strategic guidance.
- The Client Manager will demonstrate a balance between the customer needs and AXP profit protection and will work with the programme optimization manager to scrutinize performance metrics, in order to pinpoint workable opportunities based on themes and patterns.
- The Client Manager will work closely with functional business partners to close any gaps in quality or reporting accuracy.
- Skilled at managing and executing change, the Client Services Manager will also be able to recognize risks to the portfolio, identify appropriate action plans, and proactively coordinate mitigating action with respective Service Delivery leaders.
- Leadership of key projects
- Crisis management.
We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or +44 (0)116 2421776.
Job: Sales
Primary Location: United Kingdom
Schedule: Full-time
Job Segments: Regional Manager, Management Consulting, Manager, Credit, Travel, Management, Finance
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